How to Restart Your Xfinity Gateway: A Step-by-Step Guide

How to Restart Your Xfinity Gateway: A Step-by-Step Guide

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Written By Eric Sandler

Sometimes, your internet connection slows down, or you may experience connectivity issues. In many cases, simply restarting your Xfinity Gateway (the modem/router combo that provides internet access) can help resolve these problems.

Luckily, rebooting your Xfinity Gateway is a quick and easy process that you can do on your own, without needing to call customer support.

Here’s how to restart your Xfinity Gateway and get your internet connection back on track.

Why Restarting Your Gateway Can Help

Restarting your Xfinity Gateway can fix a variety of common network issues, such as:

  • Slow internet speeds
  • Devices not connecting to the network
  • Buffering or connection drops during streaming
  • Wi-Fi signal strength issues

When you restart your Gateway, you’re essentially giving the device a fresh start, allowing it to re-establish connections with your internet service provider (ISP) and your home devices. This can clear up any temporary glitches, restore network speed, and improve overall performance.

Three Easy Ways to Restart Your Xfinity Gateway

There are several ways you can restart your Xfinity Gateway: manually, using the Xfinity app, or via your Xfinity account online. We’ll walk you through each option so you can choose the one that’s most convenient for you.

Method 1: Restart Your Xfinity Gateway Manually

If you’re near your Xfinity Gateway, restarting it manually is the fastest option. Here’s how to do it:

  1. Unplug the Power Cable: Find the power cord connected to the back of your Xfinity Gateway. Unplug it from the wall outlet or the back of the device.

  2. Wait for 30 Seconds: After unplugging the Gateway, wait at least 30 seconds. This gives the device time to fully power down and reset.

  3. Plug the Power Cable Back In: Reconnect the power cord to the Gateway and plug it back into the wall outlet.

  4. Wait for the Gateway to Restart: It may take a few minutes for the Gateway to reboot. The lights on the front of the device will begin blinking, and once they turn solid, your internet connection should be restored.

Method 2: Restart Your Xfinity Gateway Using the Xfinity App

The Xfinity app offers a convenient way to manage your home network, and you can restart your Gateway directly from the app. Here’s how:

  1. Open the Xfinity App: Download and open the Xfinity app on your smartphone or tablet if you haven’t already. Make sure you’re logged into your account.
  2. Select “Internet”: On the app’s home screen, tap the “Internet” option to access your network settings.
  3. Find Your Gateway: You’ll see your Xfinity Gateway listed under “Devices.” Tap on it to open the settings.
  4. Restart the Gateway: Tap the option that says “Restart Gateway” or “Restart Device.” Confirm the action, and the app will begin the restart process for you.
  5. Wait for the Reboot: The Gateway will take a few minutes to restart. Once the process is complete, your internet connection should be back online.

Method 3: Restart Your Xfinity Gateway via Your Xfinity Account Online

You can also restart your Xfinity Gateway by logging into your Xfinity account from a web browser. Here’s what to do:

1 – Go to the Xfinity Website: Open a browser and go to Xfinity.com. Log in with your Xfinity credentials.


2 – Access Your Account: Once logged in, navigate to the “Services” tab and select “Internet.”

    3 – Restart the Gateway: Find your Xfinity Gateway under your list of devices. Look for the option to “Restart” or “Reboot” the Gateway, then click it.


    4 – Wait for the Process to Finish: As with the other methods, it will take a few minutes for the device to reboot and restore your connection.

      What to Do If Restarting Doesn’t Fix the Problem

      If restarting your Xfinity Gateway doesn’t resolve your internet issues, you might need to try additional troubleshooting steps:

      • Check for Xfinity Outages: Go to the Xfinity Status Center to see if there are any outages in your area.

      • Ensure Proper Connections: Double-check all cables and connections to make sure they’re securely plugged in and undamaged.

      • Factory Reset Your Gateway: If the issue persists, you may need to perform a factory reset on your Gateway (this will erase custom settings like your Wi-Fi name and password). You can do this by pressing and holding the small “reset” button on the back of the device for 30 seconds.

      • Contact Xfinity Support: If nothing works, it might be time to reach out to Xfinity’s customer service for additional help.

      Final Thoughts

      Restarting your Xfinity Gateway is a simple and effective way to resolve many common internet connectivity problems. Whether you do it manually, through the Xfinity app, or online, the process is quick and easy.

      Give your Gateway a reboot whenever you experience slow speeds or connection issues, and you’ll often find that a fresh start is all it needs to get things running smoothly again.

      Eric Sandler

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